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Northwest Community Healthcare

Draw Site Lab Rep Phlebotomist

Post Date:Jan 01, 2018Type:Full-Time
Start Date:1/1/2018Salary:
Location:US-IL-Arlington Heights Job Reference:171265

Job Description:
Shift: Hourly, Days, every other weekend

Reporting to the Director responsible for the draw site location, with accountability to the manager appointed by the Director, performs a variety of key laboratory duties and customer service support including outpatient order entry and completion of medical necessity at point of service, phlebotomy, specimen processing, point of care testing (POCT) if available and offered at the particular draw site location, and other related pre and post analytical functions in the Laboratory.

1. Registers the patient in the relevant and appropriate electronic systems, inputs outpatient laboratory orders into the electronic system at the point of service according to compliance regulations; researches and resolves physician orders needing clarification by contacting the physician or office as needed. Identifies Medicare patients requesting services potentially not covered by the Medicare Plan according to compliance regulations; completes an Advance Beneficiary Notice (ABN) when indicated for non-covered services prior to providing services; finds ICD9 code for provider ordered diagnosis using the ICD-9 reference; determines estimated cost for services using the Charge Master (CDM) listing and informs patient of costs when services requested may not be covered. Accountable for the management of lab standing orders and lab verbal order processes based on regulatory compliance.

2. Demonstrates the knowledge and skills necessary to assess and treat all age groups of patients from neonatal to geriatric; implements treatment based on the developmental stages of the patient. Performs venipunctures, finger sticks, heel sticks, POC testing (if offered at the draw site location), and other specimen collection according to policy and procedure. Identifies correct patient before collecting specimen; labels all specimens accurately before leaving patient. Completes phlebotomy procedure and specimen process for all timed specimen pick-ups, STATs (based on lab scope of services by location) and special lab orders within established time limits. Administers the appropriate reagents for glucose and D-xylose tests and performs tests accurately.

3. Prepares and packages specimens for transport as required. Maintains adequate level of supplies, restocks storeroom, outpatient area when needed, and notifies supervisor of inventory needs. Maintains records such as logs, workload records, and requisitions in a neat and organized manner.

4. Adheres to all Northwest Community Healthcare standards, policies and procedures.


1. The level of knowledge normally obtained through the completion of four years of High School. Some college level computer or business related courses preferred.

2. Minimum one-year phlebotomy experience with all age groups required. Certification from an approved school of phlebotomy is highly desirable.

3. Minimum of one-year experience in direct customer service required.

4. Knowledge of medical terminology/insurance billing preferred.

5. Basic PC experience required.

6. The interpersonal and communication skills necessary to interact effectively, via telephone or in person, with patients, patient's families, physicians and hospital staff in a professional and courteous manner.

7. The ability to perform moderately complex PC based processes using multiple programs along with excellent data entry skills.

8. The ability to maintain excellent customer service standards while under pressure in a variety of situations.

9. The analytical skills necessary to recognize specimen acceptability and incomplete requisitions/orders according to compliance regulations.

10. The ability to work with minimal supervision, exercising independent judgment within stated guidelines and maintaining confidentiality.
NCH at a glance
Northwest Community Healthcare (NCH) is known for compassionate care and its convenient location. But it's our advanced technologies, clinical expertise and state-of-the-art facilities that offer the latest treatments and assure the care, comfort and safety of our patients and the community. NCH offers:
  • A 489-bed hospital, including 200 private rooms in the South Pavilion
  • Four Immediate Care Centers, located in Buffalo Grove, Lake Zurich, Mount Prospect and Schaumburg
  • Seven accessible outpatient imaging locations that provide advanced imaging technology
  • The Day Surgery Center, a same-day outpatient surgery center

Annually, NCH treats an average of 24,000 inpatients and conducts:
  • 337,000 outpatient visits
  • 43,000 home care visits
  • 3,100 newborn deliveries
  • Approximately 18,000 inpatient and outpatient surgical cases, ranging from open heart surgery and joint replacement to neurosurgery and minimally invasive procedures

NCH provides our patients and community with safe, high quality care - and it shows. Here are a few of the many awards and designations we've recently achieved:
  • Magnet® Recognition for Nursing Excellence (The American Nurses Credentialing Center awards Magnet status to hospitals that exhibit exemplary patient outcomes and satisfaction, have impressive nurse-to-patient ratios, and attract and retain the best nursing staff.)
  • Healthgrades Patient Safety Excellence Award
  • The Joint Commission Gold Seal of Approval
  • 2016 American Heart Association and the American Stroke Association "Get with the Guidelines Stroke Gold Plus Quality Achievement Award"

We are
  • 4,000 employees including nurses, allied health professionals, administrative and support personnel
  • More than 1,000 physicians with offices throughout the northwest suburbs
  • NCH Medical Group, an employed physician group focusing on primary and specialty care
  • Approximately 800 volunteers providing more than 100,000 hours of service annually

Contact Information
Northwest Community Healthcare
Name: Northwest Community Hospital (NCH)

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