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Field Service, Environmental Sciences

Post Date:Dec 30, 2017Type:Full-Time
Start Date:12/30/2017Salary:
Location:US-NY-Goshen Job Reference:oalW5fwg

Job Description:

Xylem (XYL) is a leading global water technology company committed to developing innovative and smart technology solutions to the world’s water and energy utility challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services, and agricultural settings.  With its November 2016 acquisition of Sensus, Xylem added smart metering, network technologies and advanced data analytics to its portfolio of solutions for water, gas and electric utilities.  Headquartered in Rye Brook, New York with 2016 revenue of $3.8 billion, Xylem does business in more than 150 countries through a number of market-leading product brands.  The Company’s nearly 16,000 employees bring broad applications expertise with a strong focus on identifying comprehensive, sustainable solutions.

The Role: OI Analytical, A Xylem brand, seek to hire a Field Technician, Environmental Sciences to provide on-site technical support to customers relative to the operation and repair of Xylem Analytic's Titration and Viscometry product lines in North America.

Come join a winning team providing technology solutions to protect water resources for all generations. Check out our Mission: Water Magazine to view inspirational stories of determination, curiosity and discovery.

Essential Duties/Principal Responsibilities:

  • Provides on-site (or if appropriate phone support) troubleshooting and technical support to customers.
  • Courteously and professionally deals with on-site customer issues.
  • Accurately diagnoses problems, troubleshoots, repairs and calibrates repair of products at customer sites.
  • Applies technical knowledge, experience, creativity, and people skills to achieve customer satisfaction relative to timeliness, quality, and cost of service provided.
  • Opens, updates, and closes service calls, as appropriate.
  • Maintains current knowledge of product design, operation, troubleshooting, repair, and application, as well as general chemical, mechanical, and electronic design concepts utilizes.
  • Markets service contracts to customers.
  • Maintains current knowledge of Service Contracts and benefits to the customer.
  • Provides routing feedback to the Field Service Supervisor and Service Manager relative to major or repetitive product or customer problems, competitive information, product enhancements, and potential sales opportunities.
  • Coordinates with Applications Laboratory with the evaluation of customer samples for new or unique applications. 

Minimum Qualifications:

  • Bachelor’s degree in a Physical Science.
  • Three (3) years hands-on repair and maintenance experience with analytical instrumentation.
  • Computer experience using PC based platforms.
  • Any equivalent combination of acceptable training and experience.
  • Travel 50%-75% 

EOE/Females/Minorities/Protected Veterans/Disabled

Contact Information

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