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TTEC

Manager, Predictive Analytics and Data Science

Post Date:Jan 02, 2018Type:Full-Time
Start Date:1/2/2018Salary:
Location:US-MA-Burlington Job Reference:01V59
Skills:
 

Job Description:

TTEC (formerly TeleTech) Consulting’s Insights Practice is looking for a smart, manager-level person that is intimately familiar with mining big data & delivering big vision, developing turnkey consulting solutions, and leveraging decision science to revolutionize our clients’ businesses. 


We combine human insight and the speed of technology to transform our clients’ interactions with their customers. Advanced analytics of the customer experience and customer interactions is our expertise.

Check out our website below to learn more about what we do and how we help our clients.

http://www.ttecjobs.com/consulting/insights



What you’ll be doing:

This person will be a part of our Global Data Science Center focused on helping our clients find and seize opportunities in their markets. 


  • Support the development of consulting products such as proprietary customer experience scores and marketing optimization solutions 
  • Manage a book of business for a credit card client with revenues of roughly $500K
  • Maintain our stellar reputation with our clients and drive >80 client NPS
  • Leverage a mixture of data science methods such as SVM, neural nets, decision trees, and regression models to deliver proprietary uplift model solutions
  • Support the introduction and advancement of decision science throughout our contact center engagements

Leadership 


  • Manage a small, high performing team
  • Mentor and develop junior colleagues
  • Align resources to projects

Resource planning


  • Ensure access to required resources
  • Align required resources to client schedules
  • Mentor software engineers on requirements 
  • Develop requirements and technical specifications documents for use by engineers


Delivery


  • Schedule projects with clients 
  • Drive on-time delivery
  • Support attainment of annual goals for client satisfaction
  • Deliver your own solutions in parallel to managing your team



What you’ll bring to us:


  • Masters in Statistics, Economics, IE/OR, Computer Science, Applied Mathematics or related field is required; PhD is a plus
  • 3-6 years' relevant experience leading advanced analytics projects 
  • Experience managing projects staffed with analysts and/or software engineers to deliver solutions
  • Direct people management experience a plus
  • Ability to translate client requests into approach statements and project plans 
  • Ability to work in a highly collaborative, team-oriented environment
  • Experience with pricing predictive analytic projects for external or internal clients is a plus
  • Ability to identify effective, relevant statistical and/or mathematical methods to solve complex business problems 
  • Ability to communicate results of advanced analytic solutions in clear business terms
  • Experience authoring and delivering presentations to senior decision makers
  • Expert at data wrangling both structured and unstructured data
  • Experience delivering solutions using regression modeling or machine learning techniques; experience with both is desired
  • Expert in developing and implementing predictive analytics solutions in one or more of the following languages: SAS, R, or Python; experience with all three is desired
  • Ability to independently code SQL queries and extract data from relational DBs
  • Experience delivering solutions using large datasets (multi-Gb or larger)
  • Expert in the use of the MS Office suite of products, especially Excel and Powerpoint
  • Ability to work within any modern big data environment (AWS, MS Azure, SAP Hana, etc.) is desired
  • Knowledge of one or more modern text analytic or speech analytic tools (Semantria, Clarabridge, CallMiner, NICE, etc.) is desired
  • Knowledge of one of more modern social listening tools (Crimson Hexagon, TheySay, etc.) is desired
  • Experience in preparing outward-facing communications, such as blogs or webinars, is desired



What skills you’ll need:


  • Excellent analytic and data-driven thinking skills 
  • Strong influencing skills – ability to work with cross-functional team to gather inputs and align objectives and recommendations
  • Strong communication skills – ability to communicate with clarity across the organizations
  • Proven project management skills – ability to manage and coordinate large and complex projects
  • Effective in process engineering and change management
  • Creative problem solving and an understanding of analytics management
  • Strong background in consulting a plus


Who We Are:

TTEC (formerly TeleTech) is a pioneer in customer experience, engagement and growth solutions. Our 40,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.


What We Offer:


  • Performance equity, variable incentive bonus plan, 401K company match 
  • Employee recognition programs, professional development, tuition reimbursement
  • State of the art technology which allows for seamless global connectivity
  • Learning and career growth opportunities via our global footprint
  • Flexible schedules, top notch campus with on- site café and sunny patio
  • Rich wellness program and health incentives



Notice to external Recruiters and Recruitment Agencies: TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).

Employment Requirements: TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.


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Contact Information
TTEC



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