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Asurion

Lead Cellphone Repair Technician

Post Date:Dec 28, 2017Type:Full-Time
Start Date:12/28/2017Salary:
Location:US-CA-Inglewood Job Reference:SUP04506
Skills:
 

Job Description:
Our team of Lead – Cellphone Repair Technicians keep our customers connected by repairing their mobile devices.  You’ll work inside a retail store and be the face of Asurion’s in-store operations delivering our award-winning personalized customer resolution experience.   What will you do?
  • Service as a technical leader to other technicians.
  • Resolve customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method.
  • Engage with and reassure customers to deliver outstanding customer service.
  • Meet or exceed key performance objectives including service and repair metrics.
  • Manage repair inventory involving new parts, recording inventory volumes and tracking part utilization.
  • Perform various inventory tasks such as counting and monitoring inventory levels.
  • Demonstrate Asurion’s Core Values in all interactions.
  What we offer:
  • Competitive pay and benefits including health, dental, and vision.
  • Retirement Savings Plan
  • Paid Time Off
  • Tuition Reimbursement Program
  • Ongoing training to grow your skills
  • Uniform allowance
  • Subsidized cell phone plan
  If you’re a good fit for the job, you’ll have:
  • One year experience with product service support or troubleshooting electronics
  • One year face-to-face customer service experience
  • High School diploma or equivalent
  • Strong oral and written communication skills
  • Strong teamwork and collaboration skills
  • Basic knowledge of Microsoft Office
3396 W CENTURY BLVD   INGLEWOOD, CA 90303    




Contact Information
Asurion



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