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TALENT & ACQUISITION

Application Support Analyst

Post Date:Jan 16, 2018Type:Contractor
Start Date:1/2/2018Salary:$55.00
Location:US-WA-Mercer Island Job Reference:
Skills:


Requirements:

  • Filenet BPM experience
  • Java and .net programming and SQL
  • Nice to Have: Mulesoft experience
  • Five years of relevant technical experience in a support role
  • Plus 1 year as a Level 1 support Analyst
  • Bachelors degree or specific relevant technical experience or certifications





Job Description:


Application Support Analyst long term contract in Mercer Island WA.  We can pay around $55 hour DOE.


Duties:

  • Administers, analyzes, and prioritizes systems issues and negotiates a course of action for resolution
  • Supports work flow and solutions; trouble shoots user errors and supports reporting capabilities
  • Utilizes system monitoring for system availability
  • Extracts and compiles data system monitoring data to create availability scorecards and reports


Key Tasks For Level I

  • Perform research, systems analysis and design and makes recommendations to management
  • Act as a liaison between IT, users and vendors in development and maintenance of systems
  • Identify, prioritize and report system problems, changes and enhancements to proper support locations and ensure that follow up is performed
  • Perform business analysis and interview clients to determine business needs and project scope
  • Provide onsite training and support development of training documentation
  • Negotiate, and implement business objectives
  • Review data from system monitoring utilities to prepare detailed reports on system availability


Key Tasks for Level II

  • Maintain and administer system monitoring utilities
  • Run small infrastructure projects with minimal supervision
  • Independently, run technical calls and report to senior management
  • Trouble ticket resolution
  • Enhancements and modifications








Contact Information
TALENT & ACQUISITION



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