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Help Desk Tier 2

Post Date:Jul 17, 2018Type:Full-Time
Start Date:7/17/2018Salary:
Location:US-IL-Chicago Job Reference:
  • 2 year Degree in electronics, computer science, or similar field of study required. 
  • Two to five years experience with PC components and electrical systems. 
  • Must possess a firm understanding of the basic structure and functionality of a PC. 
  • The ability to piece together a PC is a must. 
  • A strong computer skills that include but are not limited to Microsoft Outlook, Excel, Word. 
  • The ability to type highly preferred.
  • Analytical - Uses intuition and experience to designs efficient work flows and procedures.
  • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
  • Customer Service - Responds promptly to customer needs; Uses customer feedback to continually improve service; Continually meets or exceeds commitments.
  • Oral Communication - Speaks clearly and precisely in all situations; Maintains positive attitude in all situations when speaking with customers.
  • Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Able to read and interpret written information.
  • Teamwork - Contributes to building a positive team spirit; Supports everyone's efforts to succeed; Brings ideas and contribution to the team to continually improve.
  • Planning/Organizing – Works well with plans and priorities; Makes the most of their time; Remains organized.
  • Safety - Observes safety procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
  • Must be able to obtain a TWIC (Transportation Worker Identification Card), an e-rail safety card, must have a keen eye to safety and must have or be able to obtain a passport

Job Description:
Helpdesk Tier 2 support permanent job in South Chicagoland, IL.
  • Provide the Technology Department with extensive hardware and software troubleshooting and repairs.
  • Provide component repair for all Applied Technology systems. 
  • These systems include rovers (customized industrial computers), crane control systems, monitors, sensors, and other similar products.
  • Document, record, and follow procedures to commission installations.
  • Assists with the installation, and setting up commissions of Applied Technology’s systems and products.
  • Performs calibrations on lasers and other machine control products used for precise measurements.
  • Assists other employees in daily operations.
  • Help manage system installations, and support of all Applied Technology products.
  • Working with and training field personnel in the area of GPS and GPS integration into machine controls.
  • Interface Applied Technology components with customer networks and hardware.
  • Complete needed service/ticket tracking for each job/issue encountered.
  • Develop a relationship with customers to provide the highest level of support.
  • Maintains open communications with all team members and management.

Contact Information

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