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The CSI Companies

Pharmacy Technician

Post Date:Jan 02, 2018Type:Full-Time
Start Date:1/2/2018Salary:
Location:US-NY-New Hyde Park Job Reference:
Skills:

Performance Responsibilities:

Although each position has its own unique duties and responsibilities, the following listing applies to all employees of the organization:

Must demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.

Must be able to be depended upon to plan and organize work effectively and ensure its completion.

Must be able to demonstrate reliability by arriving to work on time and taking breaks in expected time frames.

Must record time at the start of the shift and at the end of the shift (and non-exempt employees must also record time out before a meal period, and when they return from a meal period).

Must have overtime approved in advance by direct supervisor (for non-exempt employees).

Must have timely communication with direct supervisor regarding late arrival, calling out sick, emergency situations, etc., as well as requesting approval for time off well in advance.

Must meet all productivity requirements in expected time frame or deadline.

Is expected to represent the organization professionally at all times.

Must be able to demonstrate initiative and strive to continually improve processes and relationships.


Knowledge, Skills & Abilities:

Associates Degree OR equivalent program from a two-year college or technical school, or certificate program in pharmacy and/or healthcare field, preferred.)

Pharmacy Technician Certification, preferred.

Minimum of two years pharmacy experience required; retail pharmacy experience preferred.

Superior level of customer service as well as understanding the department operations.

Must be familiar with general pharmacy terminology, billing quantity, SIG codes, roman numerals, brand and generic names of medications, and IV dosage calculations/day supply.

Highly effective in working objectively with a diverse group of people and must demonstrate communication, organizational, administrative and office skills.

Proficient in data entry, verbal skills, computer skills and the ability to learn the department?s software system.

Must be a team player willing to accept and promote organizational goals and function with minimal supervision.

Ability to properly respond to common inquiries or complaints from customers, employees, or senior management.

Ability to work with mathematical concepts such as statistical inference. Ability to apply concepts such as percentages, ratios, and proportions in practical solutions.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Maintain HIPAA patient confidentiality.



Job Description:

The CSI Companies is seeking a Pharmacy Technician in the New Hyde Park, NY area!!


Position Objective: 
The Program Support Coordinator (PSC) ensures the timely and accurate handling of the program's prescription fulfillment process including, but not limited to, all pharmacy/prescription billing aspects; managing the timeline for the prior authorizations process; assisting patients with the activation procedures for savings cards; and thoroughly serving all other patient needs while providing exceptional customer service.


Accountability: 
Patient Support Department Supervisor, Director of Program Operations


Essential Functions:

Receives and coordinates all program referrals and performs the following activities (but not limited to): savings card activations; insurance verification; test claims, prescription billing and billing error resolution; prior authorization assistance; customer service.

Serves as primary contact for receiving phone calls from patients and physicians.

Responsible for identifying and forwarding phone calls that are clinical in nature (e.g., dosing directions, adverse events, counseling, etc.) to Staff Pharmacists.

Documents and meticulously makes notations in each patient?s profile regarding every update and aspect of patients? care or physicians? needs.

Uses discretion and independent judgment in handling customer complaints received, while documenting and forwarding to appropriate team members.

Ensures that all prescriptions are billed in accordance with Medicare/DMEPOS, federal, state, and local regulations and laws.

Communicates with Department Supervisor and/or Program Director on noteworthy program updates or obstacles.

Must exhibit excellent skills in the following areas: verbal/written communication, computer/data entry/software proficiency, interpersonal and relationship-building skills, self-discipline, attention to detail, and the ability to maintain strict confidentiality.





Contact Information
The CSI Companies
Name: Alex Groves
Ph: +1 (904) 647-4345


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