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Townsend & Associates

Customer Service Representative

Post Date:Oct 01, 2018Type:Full-Time
Start Date:10/1/2018Salary:
Location:US-OH-Hamilton Job Reference:17-02125

Customer Service Representative 



  • High School Diploma or Equivalent.
  • 1-3 years collections experience in banking or credit card Service Center.
  • The role requires that agent have a strong knowledge of the payment processes.
  • Experience in Collections or Customer Service preferred.
  • Excellent judgment, professionalism, leadership skills preferred.
  • Able to deliver feedback effectively and express thoughts concisely preferred.

Customer Service Representative 

Job Description:

Customer Service Representative 

This group crosses over both Care and Collections to support the customer and customer facing colleagues. The purpose of a Support Services Analyst is to balance the management of many different processes aligned to payment issues.

  • The agents handle a litany of functions including incoming mail correspondence, BPM and Appian Cases, Complaints, Payment issues, Reconciliation of GL and Reward Issues etc. to support the back-office for Care and Collections.

Customer Service Representative 

Contact Information
Townsend & Associates

Ph: 973-984-7900

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